Our Vision and Mission

Transforming Last-Mile Delivery Through Proven Technology

EzyFreightTech exists to solve the last-mile delivery challenge with technology that actually works in the real world.

We're not building vaporware or chasing trends—we're engineering proven, enterprise-grade solutions that make carriers more efficient, customers happier, and logistics more sustainable.

THE PROBLEM WE SOLVE

The Last Mile Crisis

Last-mile delivery is broken. Carriers struggle with fragmented systems cobbled together from third-party tools that don't talk to each other.

Customers face opaque delivery experiences with poor tracking and zero flexibility. Brands watch helplessly as unreliable delivery erodes customer lifetime value.

The result? Carriers operate inefficiently, customers are frustrated, and nobody wins.

Key Pain Points:

  • Operational chaos: Drivers juggling 3-4 different apps and systems

  • Customer blindness: Recipients left in the dark with generic "delivery window" messages

  • Support overwhelm: Contact centers drowning in "Where Is My Order?" inquiries

  • Technical debt: Legacy systems that can't scale or integrate with modern platforms

  • Performance gaps: Industry-average DIFOT rates barely reaching 95%, NPS scores in negative territory

OUR APPROACH

One Unified Platform. Proven Performance.

FreightTech takes a fundamentally different approach. Instead of duct-taping together disconnected tools, we built a complete, purpose-designed platform where every component works seamlessly together- from driver app to customer AI, routing to reporting, scanning to settlement.

But technology alone isn't enough. That's why we embedded ourselves in real last-mile operations, learning from thousands of daily deliveries what works under pressure. The result is a platform that's not just technically impressive - it's operationally proven.

Our Differentiators:

  • Unified architecture: Native integration across all modules, not third-party patchwork

  • Real-world validation: Battle-tested in Australia's most demanding delivery operations

  • AI that works: Agentic intelligence delivering 80% automated resolution, not chatbot theater

  • Enterprise-ready: Built to handle SLA requirements from day one, not retrofitted

  • Continuous innovation: Three-way feedback loop (Commercial-Operations-Technology) ensures rapid evolution

Our Journey

2021: Foundation & Development

EzyFreightTech established with clear mission: build the last-mile platform that should exist but doesn't. Development begins with focus on unified architecture and real-world usability.

2023: First Deployment

Platform licensed to Deliver In Person (DIP), a next-generation carrier in Sydney and Melbourne. Real-world testing begins at enterprise scale with global brand clients.

2024: Proven Performance & Recognition

DIP—powered by EzyFreightTech—achieves >99% DIFOT, +90 NPS, and 4.9/5.0 customer ratings. Platform recognised with Gold Stevie® Award for "Most Innovative Startup of the Year – Asia-Pacific" from 1,000+ nominees across 25 markets.

2025: Platform Expansion

Enhanced AI capabilities deployed (Phase 2), achieving 80% automated resolution. Platform ready for licensing to additional carriers across Australia and beyond.

2026+: Multi-Market Growth

Expansion roadmap includes additional Australian markets and international deployment, bringing proven last-mile technology to carriers worldwide.

Technology Philosophy

What Makes Our Platform Different

1. Built by Logistics Experts + AI Leaders

Not just developers—operators who understand the real problems

Our team combines deep logistics experience with world-class AI and data science expertise. We've built systems for Samsung, Siemens, and leading academic institutions. More importantly, we've stood in warehouses at 4 AM, ridden in delivery vans, and taken customer service calls. We build what we know works because we've lived it.

2. Purpose-Built for Last-Mile

Designed from the ground up, not retrofitted

EzyFreightTech isn't a generic logistics platform adapted for last-mile, or a routing tool with features bolted on. Every line of code was written specifically to solve last-mile challenges. This purpose-built approach means tighter integration, better performance, and features that actually match how carriers operate.

3. Validated by Performance

Proven in the real world, not just on paper

We don't ask you to trust theoretical benefits.

Every claim we make is backed by measured results from actual enterprise operations. Our platform has handled hundreds of thousands of deliveries, weathered peak seasons, and maintained >99% DIFOT while scaling 5x. The data doesn't lie.

Technology Values

Reliability Over Features

We'd rather ship fewer features that work perfectly than rush capabilities to market that fail under load.

Integration Over Innovation Theatre

True innovation means systems that work together seamlessly, not flashy features that create new silos.

Results Over Rhetoric

We measure success by carrier performance and customer satisfaction, not by technical complexity or buzzword compliance.

Leadership Team

The Team Powering Next-Generation Logistics

EzyFreightTech is led by a team combining elite technical credentials with deep logistics expertise—people who've built enterprise systems for global brands and operated in the trenches of last-mile delivery.

CHARIF KAZAL

Serial Entrepreneur, Australian World Technologies.

CEO, Co-Founder

Pawel brings world-class technical expertise to last-mile logistics. As former Associate Professor of Data Science and AI, he led research in machine learning and intelligent systems before building enterprise software for Siemens and Samsung.

At EzyFreightTech, Pawel architects the platform's AI engine, routing algorithms, and data infrastructure—technology proven to deliver <10-second response times and 80% automated resolution.

CTO, Co-Founder

PAWEL KAPLANSKI

Darren connects cutting-edge technology with real market needs. With senior leadership experience at CEVA Logistics and as co-founder of eCommerce fulfilment company Factory Fast, he brings deep understanding of both carrier operations and brand requirements.

At EzyFreightTech, Darren ensures the platform solves actual business problems, not theoretical ones.

Chief Commercial Officer

DARREN KAWALSKY

DOMINIK ZIELKE

Dominik transforms technical capability into intuitive user experiences. With background in AI strategy and product management, he bridges the gap between what the platform can do and what users need it to do.

At EzyFreightTech, Dominik leads product development, ensuring every feature delivers measurable value to carriers, drivers, and recipients.

Chief Product Experience Officer

Contact Us

Schedule a personalised demo and see how EzyFreightTech can power your delivery excellence.